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information@secretgardenptown.com
508-487-9027
Secret Garden Inn

About Us: Policies


Please review our policies below and let us know if you have any questions or concerns. We strive to make your stay very comfortable!
Guests at Secret Garden Inn

Guests

  • Rooms are limited to a maximum of 2 guests.
  • We cannot accommodate children under age 18.
  • Secret Garden Inn is a no smoking property. Anyone who smokes on the premises will be asked to find other accommodations and assessed a $250 cleaning fee.
  • Candles are not permitted in guest rooms.
  • Guests are responsible for any losses/damages.
Pets at Secret Garden Inn

Pets

  • Dogs are welcome for an additional fee of $18 per night. Please call.
  • Dogs must be well behaved and get along with guests as well as other dogs.
  • Owners of dogs that disrupt other guests will be asked to remove their pet immediately and find other accommodations for their pet. There is a kennel available in town.
Vehicles at Secret Garden Inn

Vehicles

  • Parking is available on a first come first serve basis at a fee of $10-$18 per night. Please call to reserve.
  • We have 2 tandem spaces available, 4 spots total.
  • We retain keys of cars on the premises to provide guests access to their vehicle as needed.
  • Secret Garden Inn is not liable for any damage to vehicles.
Reservations at Secret Garden Inn

Reservations

  • A 50% credit card deposit is due at the time of booking.
  • Balance is due at the time of check-in.
  • We accept MasterCard, Visa, American Express and Discover.
  • Minimum stay requirements are applicable during certain time periods.
  • For less than a 2-night stay, payment in full is required when booking.
  • We do not accept personal checks.
  • Rates do not include state and local taxes totaling 11.7%.
Cancellations at Secret Garden Inn

Cancellations

  • Cancellations prior to 30 days before your scheduled arrival will receive a full refund less a fee equal to 10% of your total reservation.
  • Cancellations must be made in writing to Secret Garden Inn.
  • Cancellations within 30 days prior to your arrival will be refunded, less a fee equal to 10% of your total reservation, provided we are able to re-rent the room for the entire time period.
  • There are no refunds for no-shows, early departures or cancellations on the day of scheduled arrival.
Check-In / Out at Secret Garden Inn

Check-In / Out

  • Check-in: 2 to 6 PM
    • If arriving earlier than 2 PM, you are welcome to drop your luggage and begin exploring Provincetown.
    • If arriving after 6 PM, please call ahead to arrange late check-in.
  • Check-out: 11 AM
    • If departing town after 11 AM, guests are welcome to leave their luggage until their departing time.